No one is going to be good at their job if there aren’t clear expectations and actionable goals. This is even more true when you’re shifting job roles to include social media.
When you’re training your current team to take on social media management and/or strategy, it’s important that they know:
● What success looks like ● How their new responsibilities blend with (or replace) existing ones ● Who does what (approvals, design, scheduling, etc.)
Usually, these performance indicators extend beyond them and into management. You need to make sure your social media team’s managers or overseers are also aware of what success looks like and what steps to follow.
Otherwise, your internal efforts to shift someone to this role are going to flop.